FAQ

How long will my bottle keep my drink warm?

12 hours (ish)

There are a lot of variables here depending on how cold the external temperature is and at what temperature the drink was placed in the bottle. For a hot drink made from boiling water on an average day, your beverage should stay warm enough to drink for 12 hours. If we are a few minutes out please don't get upset we are not trying to mislead it is difficult to be accurate. For example, when you take off the top for a drink the beverage will cool a little then too. When we have taken bottles out walking or skiing the temperature is just right to drink all day.

 How long will my bottle keep my drinks cold for?

24 hours (ish)

There are a lot of variables here depending on how cold the external temperature is and what temperature the drink was placed in the bottle. For a cold drink made with no ice on an average day, your beverage should stay cold for 12 hours.

Please note putting a sealed fire and ice bottle in the fridge will not cool the drink quickly. The double walled sides keep the core temperature insulated from the fridge. Even with the top off it will take longer to cool than if you chill your drink first and then place in the bottle.

What is BPA?

BPA is a common chemical, also known as 4,4’-dihydroxy-2,2-diphenylpropane. It is commonly used in the manufacture of resins and plastics in combination with other chemicals.

Read our page on this chemical here

What does shatterproof mean?

The bottles are made from double walled stainless steel. Traditionally vacuum flasks were made of glass and could easily shatter if dropped. Stainless steel will not shatter in the same way glass flasks used too.

The bottle is not indestructible. It can dent if enough force is applied to sides of the bottle. A small dent or ding in the side will not stop the bottle from holding its contents in a leak-free way. It's the laughter lines of our bottles making your bottle more unique! Clearly, you are using the bottle in an active way.

Neither will a small dent affect significantly the thermal properties of the bottle.

Love your bottle and it will give you lots of use.

How do I wash my bottle?

Hot soapy water.

Read full care instructions here

Orders

How long will it take for my order to arrive?

Within 4 days. Most orders go out same working day and we deliver with  MyHermes and orders can be tracked here

https://www.myhermes.co.uk/tracking-results.html& that offers a next day delivery. So, if you order late on a Monday we ship next day Tuesday and the courier can take 2 days depending where in the UK you live.

We email or text you a tracking number after your order is placed.

What this means when you place your order you receive a confirmation email.

When we start fulfilling the order and the delivery label is generated with the tracking number we then send another email informing you that we have processed your order and giving you a tracking number along with the URL where you can check the status of your order.

So, if you order late on a Monday we ship next day Tuesday and the courier can take 2 days depending where in the UK you live.

For European orders delivery is within 7 days.

For international orders, it can be longer. Email us and we will give you a delivery period. Fireandicebottles@gmail.com

 

Can I return my order?

We have a 30 day returns policy. Full details can be read here on our Policies page. We offer a lifetime warranty on defects on all our products. 

Can I cancel my order?

We understand the wrong button can be pressed, hitches and goofs occur. If you email us prior to despatch we will cancel the order. Fireandicebottles@gmail.com

I have received the wrong order. What should I do?

Yikes. Stay Cool. Things do go wrong. Email on Fireandicebottles@gmail.com and we will find out what went wrong and sort it.

Nobody is perfect but we are trying.